Terms of sale

General terms and conditions of sale
The company sells vinyl products, CDs, phonographic media, clothing, silkscreen prints and, more generally, all types of goods and derivative products related to the musical and artistic universe. Availability of products for sale

Products offered for sale on the site by the Company are valid only as long as the offer remains online on the Company's site, it being specified that Products remain online while stocks last.

The Company cannot be held responsible if a Customer has placed an order for an unavailable Product, it being specified that the Company cannot guarantee the Customer that the Products sold on the site will be maintained for a given period and that in the event that a Customer has ordered an unavailable Product before it is withdrawn from the site by the Company, BIGWAX DISTRIBUTION will alert the Customer by e-mail of the unavailability of the Product ordered and the cancellation of the order.

In the event that the order placed by the Customer concerns several Products, the Company undertakes to cancel only the order for the unavailable Product and to send the Customer the other products that he has ordered.

In the event of an order for an unavailable Product, the Company undertakes, at the Customer's option, either (i) to refund the total amount of the order placed, or (ii) to send the Customer, by e-mail, a purchase voucher for the total amount of the unavailable Product ordered, within thirty (30) days of cancellation of the order by the Company.

Ordering supply process
Orders may be placed:

On the Internet, via the bigwax.io website;
By e-mail at the following address: order@bigwax.io;
All orders for Products sold by the Company by the Customer must comply with the following process:

The Customer will choose among the Products he/she wishes to purchase and select them by clicking on the “Add to basket” button;
The Customer will then be able to check his/her order by clicking on the “Checkout” button;

A summary of the order will then be proposed to the Customer, listing all the Products ordered and the cost of shipping, depending on the delivery method chosen by the Customer for the shipment of the order by the Company;

Once these first steps have been validated and the summary of the order has been checked by the Customer, the latter must then fill in the information requested by the Company in the appropriate form, i.e. : surname, first name, contact details (country, address, zip code, town, telephone number) and e-mail address

The Customer then validates his order for the Product(s) he has previously added to his basket by clicking on the “Next step” button, in order to respect the “double click” procedure;

Once this new step has been validated, an “Order” page summarizing the Customer's order will be displayed, and the Customer must then carefully check that all the information in his order is correct (including his delivery details). On this same page, the Customer must tick the “I accept the general terms and conditions of sale” box, it being specified that by pressing this button, the Customer agrees to have read and understood the Company's General Terms and Conditions of Sale, available by simply clicking on the “General Terms and Conditions of Sale” hypertext link located next to the tick box.

The Customer therefore acknowledges that he/she has been informed of and accepts these Terms and Conditions. The Customer may also refuse to receive the Bigwax newsletter by unchecking the “I agree to receive the Bigwax newsletter” box;
Once this step has been validated, the Customer must then select the payment method, Stripe or Paypal, to make the payment;
The Customer guarantees the Company that he/she is fully authorized to use the selected payment method. In addition, the Company cannot be held responsible for any disputes between the Customer and the banking company, it being understood that the terms and conditions of use of Stripe or PayPal will apply to the Customer for the entire payment process.
Once the order has been confirmed, the customer will receive a confirmation e-mail summarizing the order at the e-mail address previously indicated.
Shipping policy

Products ordered by the customer are delivered worldwide.

Delivery is made by “Colissimo”, “Colissimo Point Relais” (service offered by “La Poste”) for all orders to Metropolitan France (including Corsica). For all orders placed from countries other than France and shipped outside France, delivery is made by Delivengo Profil (La Poste's export service), or by carrier via the “DHL Express 24h” service.

The Company cannot under any circumstances be held responsible for any damage that may be caused or any dispute that may arise as a result of the services offered by “La Poste” or DHL.

In the event of delivery by a carrier requiring an appointment with the Customer, the carrier will contact the Customer as soon as possible. The Company cannot be held responsible for delays in delivery due to the Customer's unavailability after several attempts to make an appointment with the carrier.

Conditions, costs and delivery times vary according to the delivery method and/or location chosen, and may result in additional invoicing. This information and the total amount of the order are clearly indicated when the Customer chooses the delivery method and on the order summary page, as well as when the order is validated

Products delivered by carrier must be signed for.

Delivery times may vary according to the country of destination. They are generally two (2) to three (3) working days for France, three (3) to seven (7) working days in Europe, and one (1) to two (2) week(s) for the rest of the world.

These deadlines only run from the time the Customer provides the elements requested by the Company, provided that the Customer carefully fills in all the fields on the form requested by the Company for delivery, i.e. delivery details (surname, first name and full address), and any information that may be useful for delivery to be completed by the Company's delivery partners (email, telephone, etc.).

The Company cannot be held responsible for any impossibility of delivery caused by an error, imprecision or false information relating to the Customer's delivery information and details, and, where applicable, any new delivery that would have to be made again by the Company will be at the expense of the Customer, who may be contacted by email by the Company for payment of these new costs. In the event of non-payment of these new delivery charges, the Company reserves the right not to proceed with delivery of the order.

Any delays do not entitle the Customer to cancel the order, refuse the Product(s) or claim damages.

Refund policy

In the case of a return of goods, the refund will be made once the package has been received and checked in our warehouse.

Refunds may take up to 10 working days after your package has been sent.

The amount will be automatically refunded to the payment method.